FAQ
Reservation
We'll welcome you starting at 3 PM, and checkout is at 10 AM. Looking for some flexibility? Let us know and we'll do our best to work with your schedule.
Just bring your valid ID and the card you booked with. You'll need to be 21+ to book a room with us.
We hold $200 for incidentals at check-in, with possible additional holds based on what you enjoy during your stay.
All we need is a valid card to secure your spot with us.
Plans change! Just email us at hello@upsunhotel.com and we'll help sort things out.
For standard rates, you can cancel up to 72 hours before arrival at no charge. After that, the full stay will be charged. Special rates and promotional deals are not refundable.
If you booked through another platform, reach out to them directly for any changes.
Want to arrive early or stay late? We cannot guarantee early check-ins and late check-outs, but we'll do our best to accommodate you when possible.
- Beach setup with chairs and towels (just a short walk away)
- Bikes for exploring (when available)
- Fast WiFi throughout
- In-room coffee and tea
- Free calls
Other
We keep things fresh here—no smoking is allowed in the guest rooms. There's a $350 cleaning fee if this policy isn't followed.
Coming early or leaving late? We'll happily watch your bags—no charge.
Your four-legged friends are welcome! Just $40 per pet, per day. Let us know they will be joining you.
Valet rates:
- Standard vehicles: $40
- SUVs: $50
- Oversized vehicles: $70
Estimated rates for private transfers are below (please inquire for rates on your travel dates):
- Miami International to us: $75 (up to 6 people)
- Fort Lauderdale Airport to us: $170 (up to 6 people)
- To Miami International: $65
- To Miami Cruise Port: $45
- To Fort Lauderdale area: $180
Have more questions? We're here to help at hello@upsunhotel.com